How can we help?

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To donate, simply click the "Donate Now" button on any campaign page. You can pay using major credit cards or debit cards. You will receive an email receipt immediately after your donation is processed.
Donations made to personal campaigns are generally considered personal gifts and are not tax-deductible. However, donations made to registered charities through GoAidMe are typically tax-deductible.
You can withdraw funds at any time by setting up bank transfers in your dashboard. Withdrawals usually take 2-5 business days to arrive in your bank account depending on your financial institution.
No, there is a 0% platform fee for organizers. We rely on voluntary tips from donors to keep our lights on. Standard payment processing fees (2.9% + $0.30) deducted by card processors still apply.
We protect donors. If funds are not used for the stated purpose or if a campaign is misleading, you may be eligible for a full refund. Our Trust & Safety team reviews every claim.
Absolutely. We use industry-standard SSL encryption to protect your payment information. We do not store your full credit card details on our servers.

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